Refund Policy

Refund Policy

Thank you for purchasing from UIGOD. Please read this Refund Policy carefully before completing your purchase, as it explains how refunds are handled for our digital products.

1. Digital Products Notice

All products sold on UIGOD are digital goods, including digital novels, ebooks, and fictional content. These products are delivered electronically and are available for access or download immediately after payment confirmation.

Due to the nature of digital products, refund handling differs from physical goods.

2. Eligibility for Refunds

Refund requests may be considered in the following situations:

  • The digital product was not delivered successfully
  • The downloaded file is corrupted or inaccessible, and a working replacement cannot be provided
  • A duplicate order was placed accidentally
  • A technical or payment processing error occurred

Refund requests must be submitted within 7 days of the original purchase date.

Each request is reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • You change your mind after purchase
  • You do not like the content, storyline, or writing style
  • The product was purchased by mistake
  • You did not review the product description before purchasing
  • You are unable to open the file due to incompatible software, device, or reader

Once a digital product has been accessed or downloaded, it is considered delivered and used.

4. How to Request a Refund

To request a refund, please contact us through our Contact Us page and provide:

  • Your order number
  • The email address used during checkout
  • A brief explanation of the issue

Providing accurate information helps us process your request faster.

5. Refund Review and Processing

If a refund request is approved:

  • The refund will be issued through the original payment method
  • Processing times may vary depending on the payment provider
  • UIGOD does not control the time it takes for funds to appear in your account

You will be notified once the refund has been processed.

6. Chargebacks and Payment Disputes

We encourage customers to contact us first to resolve any issues before initiating a chargeback or dispute.

Unnecessary or fraudulent chargebacks may result in:

  • Suspension of the user account
  • Loss of access to previously purchased digital content

7. Policy Updates

UIGOD reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon being posted on this page.

8. Contact Information

If you have any questions regarding this Refund Policy or need assistance, please contact us through the Contact Us page on our website.

Scroll to Top