Website: https://uigod.shop
At UIGOD, we strive to provide high-quality digital novels and a smooth, secure purchasing experience. Please read our Refund Policy carefully to understand your rights and limitations.
1. Digital Products – No Refunds
All products sold on UIGOD are digital downloads (EPUB, PDF, or other formats). Due to the nature of digital content, all sales are final and non-refundable once purchased or downloaded.
This means:
- Once you complete a purchase and gain access to the file(s), no refund will be issued.
- Unauthorized sharing, resale, or distribution of purchased content is strictly prohibited.
2. Refund Exceptions
While we generally do not offer refunds for digital products, we may provide assistance or exceptions under the following circumstances:
- Technical Issues Preventing Download:
If you are unable to download your purchased product due to technical problems, please contact our support team immediately. We will provide a working download link or alternative solution. - Duplicate Charges or Payment Errors:
If you are accidentally charged more than once for the same product, or if a payment error occurs, please contact us with proof of the error, and we will process a refund for the duplicate charge. - Incorrect Product Delivery:
If you receive the wrong file or format, please notify us within 7 days of purchase, and we will provide the correct product.
3. How to Request Support
To request assistance, follow these steps:
- Email us at: admin@uigod.shop
- Include your order ID, date of purchase, and a description of the issue.
- Our support team will review your request and respond within 48–72 hours.
Please note: Requests for refunds beyond technical or payment issues may not be approved.
4. Cancellation Policy
- You may not cancel a digital product purchase once the order is completed.
- Pre-orders (if applicable) may be canceled before the release date. Please contact support for pre-order cancellations.
5. Chargebacks
Initiating a chargeback with your bank or payment provider for digital products purchased from UIGOD without contacting us first may result in:
- Permanent restriction or closure of your account,
- Loss of access to purchased products, and
- Reporting to relevant payment providers.
We encourage you to contact us first so we can resolve issues promptly.
6. Contact Information
For questions or support regarding purchases, refunds, or technical issues, please contact us at:
Email: admin@uigod.shop
Website: https://uigod.shop